> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dodonate.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help: How to Contact the Do Donate Support Team

> Reach the Do Donate support team by email or live chat. Find the right channel for billing questions, account issues, or reporting a problem.

The Do Donate support team is here to help you with account questions, billing issues, campaign problems, and anything else you encounter on the platform. Before reaching out, it is worth checking whether your question is already answered in our self-service resources — you may be able to resolve it faster on your own. If you still need help, choose the support channel below that works best for you.

<CardGroup cols={3}>
  <Card title="Email Support" icon="envelope" href="mailto:support@do-donate.com">
    Send us an email at [support@do-donate.com](mailto:support@do-donate.com) for any account, billing, or campaign-related questions. We aim to respond within 24 hours on business days.
  </Card>

  <Card title="Help Center" icon="circle-question" href="/help/faq">
    Browse our Help Center for answers to frequently asked questions, step-by-step guides, and troubleshooting articles covering the most common topics.
  </Card>

  <Card title="Live Chat" icon="comments" href="/help/contact-support">
    Start a live chat with a support agent directly from the Do Donate website. Look for the chat icon in the bottom-right corner of any page. Live chat is available Monday to Friday, 9 AM – 6 PM.
  </Card>
</CardGroup>

## Before you contact us

Many common issues can be resolved quickly without waiting for a response from our team. We recommend checking the following resources first:

* **[Frequently Asked Questions](/help/faq)** — answers to the most common questions about fees, donations, campaigns, and your account.
* **[Troubleshooting Guide](/help/troubleshooting)** — step-by-step guidance for resolving issues such as failed payments, login problems, missing donations, and withdrawal errors.

If you have already reviewed these resources and the issue remains unresolved, please get in touch using one of the channels above.

## What to include in your support request

To help us resolve your issue as quickly as possible, please include the following information when you contact us:

* **Your account email address** — the email address registered to your Do Donate account.
* **A clear description of the issue** — explain what you were trying to do, what happened instead, and any error messages you saw.
* **Relevant details** — for payment issues, include the date and amount of the transaction and the campaign name. For campaign issues, include your campaign URL.
* **Screenshots or recordings** — if applicable, attach screenshots or a screen recording showing the problem. Visual evidence helps our team identify and resolve issues faster.

<Note>
  Our support team typically responds within 24 hours on business days. Requests submitted over the weekend or on public holidays will be addressed on the next available business day.
</Note>